Shipping Policy
At Aeralune, we aim to make your delivery experience simple and transparent. Below you’ll find information about order processing, shipping, and tracking.
Shipping Destinations & Costs
We currently ship to USA, CANADA, AUSTRALIA, NEW ZEALAND, UK, EUROPE.
Shipping charges, if applicable, are displayed at checkout before you complete your purchase. Orders eligible for free shipping will show this at checkout.
Order Processing
Orders are typically processed within 1-3 business days after payment confirmation. Processing time is separate from delivery time.
Orders are not processed on weekends or public holidays.
Estimated Delivery Times
After dispatch, estimated delivery times are:
Worldwide Shipping: 7-14 Business Days
Delivery times are estimates and are not guaranteed. Carrier disruptions, customs clearance, holidays, or high order volumes may cause delays.
If we become aware of a significant delay affecting your order, we will contact you using the email address provided at checkout.
Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Tracking updates may not appear immediately after dispatch. If your tracking information remains unavailable or your shipment appears delayed, please contact us at info@aeraluneglow.store .
Shipping Address Changes
Please check your shipping address carefully before placing your order.
If you need to correct an address, contact us as soon as possible at info@aeraluneglow.store, including your order number. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.
Delayed or Missing Packages
If your order has not arrived within the estimated delivery window, contact us with your order number so we can investigate with the carrier.
If tracking shows “delivered” but you have not received your package, please check around your delivery location and with household members or building management, then contact us for assistance.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, contact info@aeraluneglow.store as soon as possible. Include your order number and clear photos of the item and packaging so we can review the issue and help resolve it.
Customs & Import Charges
For international orders, customs duties or import taxes may apply. Any charges collected by Aeralune will be shown at checkout. Charges not collected at checkout may be requested by customs authorities or the carrier before delivery.
Returns
For information about returns and our 30-day money-back guarantee, please refer to our Return & Refund Policy. This Shipping Policy covers delivery only.
Contact Us
For shipping questions or assistance with an order, contact:
Aeralune Customer Support
Email: info@aeraluneglow.store